Everything you need to know about our peptides and service.
General
What are peptides and what do they do?
Peptides are short chains of amino acids that act as natural messengers in the body, regulating vital processes such as growth, repair, and metabolism. They can support muscle growth, fat loss, skin health, and tissue regeneration by stimulating the body's own biological functions.
What is the purity level of your peptides?
All our peptides meet a minimum purity standard of ≥99%, verified through HPLC and mass spectrometry analysis.
Do you offer Certificates of Analysis (CoAs)?
Yes. Certificates of Analysis are available for all products and are provided upon request.
Where are your peptides manufactured?
Our peptides are produced in GMP-compliant laboratories using high-quality raw materials to ensure consistency and purity.
Do your peptides contain any additives or fillers?
No. All peptides are supplied in lyophilized (freeze-dried) form with no fillers or preservatives, unless specifically stated in the product description.
Are your peptides intended for human consumption?
No. Our peptides are sold strictly for research purposes only. They are not intended for human consumption, therapeutic use, or diagnostic procedures.
Do you provide technical documentation for each peptide?
Yes. We can provide molecular weight, sequence data, solubility information, and storage guidelines for most compounds upon request.
Why do prices vary between different peptides?
Pricing depends on sequence length, synthesis complexity, and purity level, which can vary significantly between compounds.
How quickly does customer support respond?
We typically respond within 24 hours during business days.
How can I calculate the correct peptide dosage?
Use our free peptide calculator to calculate concentration, injection volume, and insulin units for all popular peptides. Visit the Peptide Calculator in our Tools section.
Handling & Storage
How should I store peptides?
Peptides should be stored as lyophilized powder at -20°C for long-term storage. Once reconstituted, store at 2-8°C and use within a few days. Avoid repeated freeze-thaw cycles.
What does "lyophilized" mean?
Lyophilized means the peptide has been freeze-dried to preserve stability and shelf life. Before use, it must be reconstituted with a suitable solvent like bacteriostatic water.
Why are peptides supplied as a powder instead of liquid?
Peptides are freeze-dried to ensure maximum stability and longer shelf life during storage and transport.
Can peptides be frozen?
Yes. Lyophilized peptides can be stored frozen (-20°C or lower) for long-term stability. Avoid repeated freeze-thaw cycles after reconstitution.
What happens if peptides are left at room temperature?
Short exposure during shipment is fine, but prolonged warmth can accelerate degradation and reduce purity.
How can I tell if a peptide has degraded?
Signs include discoloration, cloudiness, or precipitate formation. Always check before use and consult analytical methods like HPLC for verification.
Are the vials vacuum sealed?
Yes, all vials are vacuum sealed under sterile conditions to prevent contamination and preserve product stability.
What factors influence peptide stability?
Stability is affected by temperature, light exposure, pH, and solvent type. Following proper storage guidelines minimizes degradation.
What is the difference between lyophilized and reconstituted stability?
Lyophilized peptides remain stable for months or years, while reconstituted solutions have a shorter active lifespan and must be refrigerated.
Are all peptides water-soluble?
No. Peptides with hydrophobic amino acid sequences may require organic solvents or pH adjustments to dissolve properly.
Shipping & Delivery
How long does shipping take?
Shipping typically takes 5-9 business days, including within Europe.
Which countries do you ship to?
We ship worldwide, subject to the respective import regulations.
Will I receive tracking information?
Yes, all orders within Europe include DHL tracking.
What happens if a product is out of stock?
If an item is unavailable, we will inform you immediately. You can choose between a refund, a replacement product, or waiting until it is back in stock.
My package hasn't arrived - what should I do?
First check your delivery address and allow some extra time. Check your mailbox and surroundings. Contact your local post office or our support if the package hasn't arrived within the maximum delivery timeframe.
What if my vial arrives damaged?
Please take a photo of the damaged item and contact us immediately. We will take care of finding a solution.
Can I change my shipping address after ordering?
If your order hasn't shipped yet, we can update the address. Please reach out to support as soon as possible.
Is it clear from the packaging that these are research products?
No, all packages are packaged neutrally and discreetly.
Payments
What payment methods do you accept?
We accept credit cards (Visa, Mastercard), Apple Pay, Google Pay, Revolut Pay, PayPal, and SEPA bank transfer. All payments are processed securely through certified third-party providers.
Is my payment information secure?
Yes. All transactions are processed via encrypted payment gateways that comply with PCI-DSS security standards.
Is there a minimum order value?
No, there is no minimum order value.
Can I cancel a paid order?
As long as the order has not yet been shipped, cancellation is possible. Please contact our support.
My payment didn't go through - what should I do?
Please try again or contact us. In some cases, international payments may require manual approval by your bank or our payment processor.
Do you store my card or payment information?
No. We never store sensitive payment information. All processing occurs securely through third-party providers.
Do you offer free returns or a goodwill policy?
There is no entitlement to free returns. In exceptional cases we may review a goodwill solution within 14 days of receipt - please contact our support first.
Legal
Are your products legal to purchase?
Yes. Our products are legal for research use in most jurisdictions. However, it is the buyer's responsibility to ensure local compliance with applicable regulations.
Who is responsible for ensuring lawful use of the products?
The buyer assumes full responsibility for the lawful handling, storage, and use of all products purchased. Buyers must ensure compliance with their local laws and institutional policies.
Do you provide any medical or dosing advice?
No. We do not provide medical guidance, dosing recommendations, or usage instructions. All content is for informational and research purposes only.
Do you verify the legality of peptides in each country?
We monitor international regulations regularly, but it remains the buyer's responsibility to ensure compliance with local import or research laws before ordering.
Still have questions?
Our support team is here to help. Contact us and we'll respond within 24 hours.
